Frequently Asked Questions

What is MellaHealth?
MellaHealth is an online counseling platform that provides the highest quality, research-validated treatment to individuals coping with the challenges and symptoms associated with mental health conditions. Through our personalized process, MellaHealth matches each client with a licensed, highly trained clinician to receive high quality, affordable online therapeutic services. The treatment is available through a computer, tablet, or smartphone.
Why choose MellaHealth?
MellaHealth offers the highest quality, research-validated therapy delivered by rigorously vetted, highly trained clinicians. Exclusively through a virtual platform, we provide clients with mental health treatment from the comfort and privacy of their own home and at a time that is convenient for them. We accept most major insurance plans and offer an affordable self-pay option. Our therapy platform utilizes the most up-to-date technological advances for HIPAA secure, easy to use scheduling, communication and therapy appointments.
How do I know if MellaHealth is right for me?

MellaHealth can help if:

  • You are looking to improve the quality of your life by reducing the symptoms associated with mental health conditions
  • Anxiety is impeding your ability to function, experience pleasure or achieve your goals
  • You are experiencing general worries, anxiety following a traumatic event, fear social situations, have specific fears, have intrusive, anxious thoughts and/or ritualized behavior
  • You are struggling with stress and/or anxiety related to the COVID-19 pandemic
  • You have difficulty coping with and/or managing stress
  • You suffer from depression
  • You’ve been dramatically impacted by traumatic event
  • You are coping with medical illness or chronic pain
  • You are seeking support for challenges associated with your sexual orientation or gender identity
  • You are a college student facing overwhelming pressure, stress, or worry
  • You are a parent worried about your teenager’s behavior or challenges
  • Your family and/or relationship could benefit from professional counseling
  • You are experiencing emotional distress due to ringing in the ears (tinnitus)
  • Your life is negatively impacted by overuse or addiction to drugs and/or alcohol.

MellaHealth cannot help if any of the following is true:

  • You have thoughts of hurting yourself or others
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness involving psychosis
  • You are under the age of 13
  • You have been ordered by a court to seek counseling
  • Your device does not have access to a reliable internet connection
  • You live outside of Connecticut
Can MellaHealth replace face-to-face therapy?

The therapists at MellaHealth have the same credentials as therapists who provide in-person treatment. Clinical research demonstrates that treatment outcomes through virtual therapy are comparable to in-person therapy in most situations.

However, if your MellaHealth therapist determines that you require treatment that cannot be provided virtually, we will provide you with referrals in your community for in-person treatment.

Who will be treating me?

Therapists employed by MellaHealth are licensed and accredited psychologists (PhD / PsyD), clinical social workers (LCSW / LMSW), licensed professional counselors (LPC), or marriage and family therapists (LMFT) with a master’s or doctorate-level degree in their field. They have been licensed by the state of Connecticut certifying that they have completed education, training and internship requirements including post-master’s degree applied experience of at least 3,000 hours.

In addition to checking credentials and completing video interviews, each potential provider participates in our advanced level cognitive behavioral training and completes mastery assessments in cognitive behavioral therapy.

How can I get started with MellaHealth?
How does the therapist matching process work?

Clients have the option to select their therapist subject to availability. Clients also have the option to speak to one of our licensed clinicians free of charge to determine the best fit therapist based on their unique situation, therapist preferences and schedule. Research suggests that the ‘fit’ between you and the therapist is the best predictor of therapeutic outcomes, so we take this process very seriously.

How will I schedule sessions and communicate with my therapist?
You will have 24-7 access to secure messaging and scheduling tools through the MellaHealth client portal.
How do sessions work?

Sessions are conveniently scheduled and conducted via videoconference all within the MellaHealth secure, online platform. You will need to schedule a time with your therapist in advance and log into the portal at the time of your session.

How long is a course of treatment at MellaHealth?

Length of treatment varies due to factors such as the severity and impact of symptoms as well as client’s preferences. Some very specific mental health problems can be treated relatively quickly using cognitive behavioral interventions. In other cases, clients find that regular ongoing sessions with their therapist help them maintain their progress and allow them to work on goals beyond their initial reason for seeking treatment.

Is MellaHealth web accessible for disabled users?

We strive to deliver a web experience that is aligned with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).

If you are on a desktop browser, you can launch the accessibility preferences interface by pressing the Alt+9 keyboard combination. To turn on screen-reader adjustments, press the Alt+1 keyboard combination.

For mobile users, we recommend using your device’s native accessibility features. Instructions for iPhone can be found here, and for Android can be found here.

Please disable any ad-blocker software to ensure that this interface functions properly. To learn more, please read our Web Accessibility Statement.

How is my privacy protected?

MellaHealth meets or exceeds all HIPAA and other applicable governmental privacy laws and regulations. We use the most up-to-date technology and all client data and communications are secured and encrypted. Our servers are housed in a highly secure facility. 

Our Privacy Policy can be found here.

Can I stay anonymous?
Yes. MellaHealth will not ask for your full name and you may use a nickname. We do require an emergency contact for the purpose of your safety.

If you are seeking to use your insurance benefits, we will require your identifying information; however, this information may be provided either through our secure platform or, if you prefer, directly over the phone to one of our benefits specialists.

How much does the therapy cost?

If your insurance company has an in-network contract with MellaHealth, the cost of the sessions is based on your insurance coverage. We currently accept Aetna, Anthem Blue Cross & Blue Shield, Cigna, ConnectiCare, Harvard Pilgrim Health Care, Medicaid (HUSKY), Medicare, TRICARE and UnitedHealthcare.

The insurance benefit verification and billing will be handled by MellaHealth, and you will be responsible for your co-pay/co-insurance (and, if applicable, deductible) which will be billed at the time of each session.

If your MellaHealth therapist is an out-of-network provider for your insurance company, the benefits specialists at MellaHealth will provide you with information regarding your benefits and out-of-pocket costs. Similar to in-network coverage, MellaHealth will process all out-of-network claims and paperwork directly with your insurance provider.

If you do not have insurance or would prefer that MellaHealth not bill your insurance, sessions will be billed at $125 per 45-minute session.

We accept all major credit and debit cards, as well as health spending account (HSA) cards.

Is a referral from my primary care physician required?
In most cases, referrals are not needed for insurance reimbursement of therapy sessions. However, if your plan requires a referral, a benefits specialist at MellaHealth will notify you and help facilitate a referral by sending a request, with your permission, to your primary care doctor.
I am a licensed clinician in the State of Connecticut. How can I provide services through MellaHealth?

If you are a licensed masters or doctorate level clinician in the state of Connecticut, we welcome your application. Please click here to link to our online application. Upon receipt, MellaHealth will review your application and contact you regarding next steps.

Why work for MellaHealth?

MellaHealth provides clinicians competitive compensation, a flexible work schedule and the convenience of working from home. Clinicians can work on either a full time or part-time basis. MellaHealth will provide the clients, a user-friendly therapy platform and comprehensive back-office support so you can focus on providing therapy. Additionally, we provide and compensate clinicians for participating in specialized cognitive behavioral therapy training and ongoing peer support and mentorship. To apply, please click here.

Who founded MellaHealth?
MellaHealth was founded by Ivy Patt, PhD who, during the pandemic, sought a mechanism to offer essential counseling services to the many people suffering from mental health conditions during highly uncertain times.

Dr. Patt is a licensed psychologist who has dedicated her 20-year career to treating clients coping with a variety of mental health disorders. She developed an expertise in the cognitive behavioral treatment (CBT) while on post-doctoral fellowship at Weill Cornell Medical College treating clients with post-traumatic stress disorder (PTSD) following the 9/11 terrorist attacks. Subsequently, Dr. Patt implemented virtual reality treatment at Walter Reed Army Hospital for veterans returning from the war in Iraq/Afghanistan with PTSD.

For the past 13 years, Dr. Patt has been treating clients and supervising clinicians in her private practice in West Hartford, CT. Her work has focused on the treatment of panic disorders, phobias, tinnitus, mood disorders and obsessive-compulsive disorder.

During the pandemic, Dr. Patt was not able to service the high volume of new clients, and thus, started MellaHealth to reach more people in a safe manner.

What does the name "MellaHealth" mean?
Mella is short for Meliora, the Latin word for “always better.” It is our belief that we have the capacity, through telehealth therapy, to reach many people and help them feel better and lead happier lives.